FREQUENTLY ASKED QUESTIONS
EXHIBITOR
Questions about the show, exhibiting and more.
Questions about the Online Directory and My Match.

QUICK LINKS
Resources, order forms, booth services, insurance and more.
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GENERAL QUESTIONS

Location:
1901 Convention Ctr Dr, Miami Beach, FL 33139 Miami Beach Convention Center, Miami, FL

Show Floor Hours:
Tue, January 27, 2026 | 10 AM – 6 PM Wed, January 28, 2026 | 10 AM – 6 PM Thu, January 29, 2026 | 10 AM – 3 PM

Booths 60sqm or Larger Hall A-D & Machinery Only Sat, January 24, 2026 I 8 AM – 5 PM
All Booths except Beauty Vanities
Sun, January 25, 2026 I 8 AM – 5 PM
All Booths and Beauty Vanities Mon, January 26, 2026 I 8 AM – 7 PM

Thu, January 29, 2026 I 3 PM – 11 PM
Fri, January 30, 2026 I 8 AM – 12 PM

No. Cosmoprof North America is strictly business to business (B2B). Manufacturers are not permitted to sell products to individuals for personal use. While we do allow licensed stylists/cosmetologists, nail technicians, estheticians, and makeup artists to attend, they may not purchase product for personal/individual use. Manufacturers caught selling product/services for individual use will be removed from the exhibit floor at their own expense.

No. Children under the age of 18 (including infants) will not be permitted on the show floor or in classrooms for liability reasons. No exceptions. Thank you for your understanding as we keep your event safe and professional.

You can find booth services, utilities and more information on the Exhibitor Resources page.

Exhibit contracts are sent on a placement schedule that begins first with returning exhibitors (applies only to companies that exhibit the prior year). Exhibitors will have right of first refusal on your 2025 booth for 2026.

There is not a business center within the venue so please plan accordingly. There are various UPS/FedEx stores in the vicinity or you can utilize the exclusive contractor (Expo CCI) for all shipments arriving/departing the Miami Beach Convention Center.

Cosmoprof North America is committed to making sure that attendees, exhibitors and sponsors have the best possible experience at our events. We carefully select and vet all of our partners and vendors to provide the best services to all of our customers. You can find all exhibitor service provides on the Exhibitor Resource page. If you are approached by an outside vendor and are not clear about who they are, please contact customer.service@cosmoprofna.com

CCosmoprof North America does not sell or share our attendee or exhibitor lists with third parties. Please be wary of emails and false solicitations. These companies have no association with Cosmoprof North America and are not authorized to use the Cosmoprof North America name. If you receive solicitation emails, we strongly recommend that you ignore the scam emails and do not engage with them.

DIGITAL TOOLS QUESTIONS

For Exhibitor Primary Contacts: The week of November 17th, all confirmed exhibiting companies will receive a welcome email to the primary contact we have on file. Any exhibitors confirmed after this date will receive the welcome email within 5 days of their deposit payment. The email comes from cosmoprofna@expoplatform.com, with the subject line 'ATTN EXHIBITOR: Access Your Miami Online Booth Profile'. This email includes the information needed to access the company profile in the Online Directory. If the primary contact is also registered as booth staff, they will receive a separate welcome email to access their personal profile starting the week of December 1st.

Visitors & Exhibitor Team Members: Starting the week of December 1st, all registered visitors and exhibitor team members will receive a welcome email from cosmoprofna@expoplatform.com, with the subject line 'Your Access To The Miami Online Directory'.  This email includes the information needed to access personal profiles in the Online Directory. For anyone registering  after December 1st, the email will be delivered within 48 hours. If you have not received the welcome email or you are having difficulty logging in contact customer.service@cosmoprofna.com

Please try checking your spam folders and searching for emails from cosmoprona@expoplatform.com with the subject line 'Your One Time Password for Cosmoprof Miami 2026'.  If you are still unable to find the email, please contact customer service.  We can request the one-time password for you and provide over the phone or email.  The one-time password will then be viable for 2 hours.

For Exhibitor Primary Contacts: Review the how-to guide, here, to learn about setting-up your company's online booth profile.

For Exhibitor Team Members: Review the how-to guide, here,, to learn about setting up your personal profile.

The week of December 2, all visitors and exhibitor team members will receive a welcome email with  information on how to access the Online Directory, featuring My Match.  My Match is a matchmaking tool that uses artificial intelligence to review participants profiles and activity in the online directory to suggest new connections.  The more you use the tool the smarter is gets at finding you the perfect match! Visitors and exhibitor team members can send messages and request meetings within the platform to facilitate new connections ahead of the show.

Exhibitor Team Members have an allotment of 30 - 75 message sends and meeting requests, depending on the package purchased by the exhibiting company.

Exhibitor Primary Contacts: The show sector/pavilion and company name are based on where your booth is on the show floor and the company name used on your contract.  If you think there is an error or you want to change your company name please contact customer.service@cosmoprofna.com.

Visitors & Exhibitor Team Members: The information you provided when registering for the show populates in your profile.  If you think there is an error please contact customer.service@cosmoprofna.com.

If you are the primary contact for more than one booth you should have received a different welcome email for each booth. If you did not, please contact customer service to assist you.

Yes.  You can contact customer service to set this up for you.

Yes! The Cosmoprof North America mobile app will be updated to include the Miami show the week of December 2.  The mobile app will include the features of the Online Directory, making planning and navigation of the show a seamless experience for all.

If you have the mobile app from a previous event, open and select "change event" from the menu to find the new Miami 2026 edition. Learn More >>

Cosmoprof North America is committed to making sure that attendees, exhibitors and sponsors have the best possible experience at our events. We carefully select and vet all of our partners and vendors to provide the best services to all of our customers.

Official vendors are required for many of our events services, but not all. If you are approached by an outside vendor and are not clear about who they are, please contact Customer.service@cosmoprofna.com

QUESTIONS OR CONCERNS?
Customer Success Team
Customers of
Toni Davis & Trisha Thiede:
Contact Jari Morales
Customers of
John Lederer: 
Contact Laura Osorio
Customers of
Claudia Veneziani:
Contact Clarissa Carrozzo
Customers of
Nertila Gjeci:
Contact William Danger
Customers of
Anna Zanfrà:
Contact Martina Piacentini
Customers of
Ilenia Fumuso:
Contact Cristiana Parietti